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E911, the FCC and Public Policy
The FCC is actively involved in E911 policy and has required that VoIP service providers like AT&T, Comcast and Vonage provide E911 for residential and business customers using their VoIP services.
The FCC also is actively pressing states to adopt E911 regulations based on NENA model legislation which requires enterprises of a certain size and using a multi-line telephony system (PBX) to provide E911 to their employees. For more information, view RedSky's comments to the FCC requesting consistent E911
requirements, education and enforcement to better protect workers and first responders.
The FCC continues to review comments from industry leaders on E911 for Multi-Line
Telephone Systems. Review their request and industry responses here.
The FCC has ordered VoIP service providers to take measures to notify and educate
consumers about their level of E911 service and to implement the technology that
will enable proper 911 call routing and location identification for callers using
the VoIP network. Read the FCC VoIP E911 Order
The Association of Public Safety Communications Officials is very active in lobbying
for state and federal policy governing E911 for MLTS, Cellular and VoIP service
providers. Read APCO’s statement on MLTS operators and 9-1-1
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